Q. I’m in town for today, can I stop by?
A. Give us a call. Sometimes we have space for a same day visit. Other times our calendar is booked a few weeks in advance.
Q. Can I just come look around?
A. During open houses and certain events you can find on our calendar, you can stop by and explore the site. Otherwise all visits must be scheduled ahead of time, and guests must be accompanied by a staff member.
Q. Can I have my special event, like a birthday party or wedding, at PARI?
A. Yes, with sufficient notice we an accommodate almost any type of event.
Q. My group is really small. Do I have to pay the cost of the minimum group size to visit?
A. Yes. The cost of a visit is based on the amount of staff that will need to be allocated to your group. Even for just one visitor, the minimum cost applies. You can, however, add more guests to your group, up to the number covered by that cost, and they will all be covered.
Q. Can you combine my group with another to save us some money?
A. No. Many visitors have planned their visit to be the perfect fit for their party or event. However, our public events that can be found on our calendar have individually sold tickets.
Q. Can I bring my pet?
A. Service animals are always welcome at PARI. Friendly dogs are welcome too, but they’ll need to remain on a lead at all times and may not be allowed in some buildings.
Q. There is a specific place in space I want to look at through your telescopes, can you show it to me?
A. If the object you want to see is in the right part of the sky at the right time of day, and we have the equipment to view it, we’ll give you the best view we can get! If there is something specific you want to see, let us know when you set up your visit.
Q. Do you give refunds if I cancel my reservation or booking?
A. Our events for which you register or purchase a ticket are non-refundable. They work the same way as concerts, shows, etc. However, if you would like to transfer your spot to another individual we can often do that.
For private appointments or events you have booked, a partial refund may be available depending on the resources and staff time already spent to prepare for your visit. Rescheduling may also be possible for weather dependent activities.
If for some reason PARI must cancel an event, you will have the option to receive a refund or transfer your ticket to another event.
Q. I want to schedule a visit, but there are some topics I’d really like to hear about that aren’t in your tour description. Can I do something different than what is described on your tour?
A. Yes. All of our tours are customizable. Our programming menu lists many of the things we can do during a visit, the tour is just a starting point. Just let us know when you set up your visit so we can have the right staff and equipment ready. If you don’t see what you want, ask! We can often cover topics that aren’t in the menu too.
Q. Are you open on holidays?
A. PARI is typically closed on national holidays so our staff can spend time with their family and friends. However, with sufficient notice, we can sometimes still accommodate guests on holidays. Holiday rates may apply if we have to open up the site on a day it would not normally be open.